Are you struggling with keeping up with your e-commerce fulfillment? Maybe you have heard quite a number of customers complain to you that your order takes forever to be delivered and you are wondering if there’s a magic button you can press today to start fulfilling orders super-fast and make more profit.
If this holds true for you then we’ve got something interesting to share with you about e-commerce fulfillment.
As an e-commerce business owner, one of your most outstanding and unique selling propositions should be your ability to deliver products people ordered from you as fast as possible.
Your ability to fulfill orders fast will position your online store as a key player in the online shopping niche and ultimately cause your profits to scale up.
If your goal is to make more profit in your e-commerce business, satisfy your customers with the best shopping experience and have more returning customers, then you must learn, devise, and implement ways to fulfill orders fast.
This article will show you how you can achieve super-fast e-commerce fulfillment in your business without jeopardizing quality and your market needs.
How to Fulfill All Your E-commerce Orders Super-fast
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Here are a couple of e-commerce strategies you can implement to fulfill all your e-commerce orders fast and efficiently.
1. Outsource E-commerce Fulfilment
Trying to perform and execute all the demands of running an e-commerce store can be difficult, time-consuming, and exhausting. A lot goes into successfully operating an e-commerce store and it is hardly ever a one-man show.
A typical dropshipping store will try to find hot-selling products, place them on their online store, add product description and the necessary details, handle customer care service and support, conduct social media ad campaigns, receive orders and begin the delivery of these orders. All of these things cannot be effectively done by one person.
The e-commerce industry is growing rapidly and online shoppers are not willing to stick to an online store with slow services which will be the characteristics of an e-commerce store whose owner has decided to be all-sufficient and self-reliant.
One aspect of e-commerce that needs the expertise and assistance of professionals is the packaging and delivery, oftentimes referred to as order fulfillment. Here’s an educating article that will teach you why the packaging of your product is very important.
It will be unwise to try running an e-commerce store and heaping the burden of order fulfillment on yourself while at the same time attending to other necessities.
This is where outsourcing e-commerce order fulfillment comes in. In outsourcing order fulfillment, you are letting go of the very tasking demands of packaging and delivery by handing them over to a professional body skilled in logistics and package delivery.
Why You Should Outsource Order Fulfilment
Do you still believe you should carry out an order fulfillment by yourself? These facts may change your mind.
In April 2017, 35 percent of the respondents in a survey on online shopping conducted by Statista in the United States said they canceled their orders because the delivery took too long. This is pertinent when people order products which they intend to use immediately.
The e-commerce giant, Amazon, spent USD 21.7 billion in 2017 when they were carrying out their order fulfillment by themselves. If you are not making sales like Amazon, this is not a path for you to thread.
There are quite a number of benefits of outsourcing order fulfillment. Some of the benefits you enjoy from outsourcing your order fulfillment include:
– Reduction in Cost of Operation
When you outsource order fulfillment, you save yourself the cost of doing the job yourself even at a subsidized rate.
– Customer Satisfaction
Outsourcing shipping speeds up the delivery process. With fast delivery comes customer satisfaction which translates to loyalty..
Since a logistics company is handling the packaging and delivery of your e-commerce products,, you can focus on the core functions of your business – marketing.
A divergent focus will hinder the productivity of your business but with a laser-focused approach to your online store, your customers will take note of how prompt you responded and look forward to doing business with you again,
When looking for a reliable outsourcing firm to hire, please, look for a third-party logistics company near you, get quotes from them, analyze every quote to find the one that fits the needs of your online store, and integrate the 3PL software on your e-commerce store.
2. Integrate Automation
The goal of e-commerce is to make the process of buying and selling easier. This is achieved by automating the process of buying and selling.
Manually carrying out the fulfillment process will cost much but you can save up that cost when you automate the process of order fulfillment.
For instance, by using Infusionsoft, you can automate the shipment of physical products to fulfillment services, update clients when stock is not available, and send shipment notifications.
This is not the only order fulfillment software out there. Integrating the right order fulfillment partner can go a long way in helping you grow your business.
3. Offer Fewer Shipping Options
Do not offer too many shipping and delivery options. When you have got quite a number of delivery options, they tend to reduce the delivery speed of ordered products.
To be on the safe side, offer only one form of shipping and delivery. You can easily step up your prices to cover for that option and offer incredibly fast delivery.
4. Clearly State Shipping Terms
Before users order from your online store, they should get to know what your shipping terms are and how long it takes to process a shipping order. Let your online store’s terms of shipping contain information touching the time duration of a delivery, days of delivery and delivery method.
This will let the prospect decide if they can go ahead with the order or not. Since you have clearly stated the terms and conditions of your shipping and they duly agreed to it, you are sure they will not complain over slow delivery except if you go beyond your specifications.
And this is why you must circumspectly consider the best possible time you can get deliveries across. Stay within your means as it is better to have few loyal customers than plenty of unhappy customers who will go about giving you negative online reviews.
Another way to fulfill orders fast and make more profit as an e-commerce business owner is to use dropshipping.
In dropshipping, you do not keep the goods in stock. You only display them on your e-commerce store and when a customer places an order you transfer it to the manufacturer, wholesaler, or retailer who then ships it directly to the customer, and in turn, you earn a commission.
What it means is that you can be running your dropshipping store from South Africa while marketing your products to the U.S. audience since your manufacturer that will help you to ship those items are based in the United States.
The advantage of dropshipping to your e-commerce business is that you are making sales without shipping the products, packaging them yourself, nor incurring any form of expenses. Your duty is to just display the products in your online store at your own rate, get paid, send orders to the person with the product and that person does the shipping.
If you would like to do some branding and packaging so as to improve customer experience, you can request the ordered product, contact a reliable logistics company in the United States and discuss packaging options with them.
Nevertheless, you can save yourself the cost of keeping goods in stock and paying for products and associated overhead costs using dropshipping.
6. Move Close to Your Customers
George Mavromaras, president of Mavro Inc., consulted for a restaurant equipment business and claimed they were able to improve their shipping and delivery process by moving their stock to a facility close to a large number of their customers.
This move reduced the time of delivery by more than 50 percent. With a reduction like this, you are sure of retaining customers and keeping them loyal and happy for as long as they live..
Find out where a large percentage of your customers are and move your stocks there. This will help you make deliveries to them speedily.
E-commerce business owners in developing countries like Nigeria, Kenya and Ghana are already doing the exact same thing using self-delivery agents. They distribute their products to these delivery agents in different major cities and when a customer in that city places an order, it will be quickly delivered to them.
7. Choose One Company for Both Packaging and Delivery
Contracting a separate company to handle product packaging and another to take care of product delivery would have you incurring unnecessary expenses.
Get a trustworthy order outsourcing company that does both packaging and delivery. It will be less expensive when you have both processes carried out by one body.
All you need to do is to discuss the kind of branding, packaging and delivery vehicle you want, submit the address the product will be delivered to and you are good to go.
You can achieve e-commerce fulfillment, complete orders super-fast and have your profits scaled up when you integrate all of these steps into your day-to-day e-commerce business.